Terms & Conditions


Welcome to Smilefile and thankyou for familiarising yourself with our Terms and Conditions. Smilefile is a registered business owned and operated by Dowse Design IQ Pty Ltd (ACN 070 130 648).

By using the Smilefile website or by ordering product off this website, you agree to be bound by these terms and conditions.



We are committed to protecting your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. We would only share information that is necessary to the provision of our services to you such as the courier company or web hosting company.

If we contact you with related special offers and promotions we will give you the chance to refuse any future marketing material via an unsubscribe function.



Please email us at info@smilefile.com.au or you can phone through your order on 0413 050 498.



Ensuring that our customers are 100% satisfied is extremely important to us.

In compliance with the Competition and Consumer Act 2010, you are entitled to a refund if the products you purchased are:

  • damaged in transit
  • completely different than shown on the website
  • receiving an incorrect quantity or not as ordered
  • faulty workmanship

Refunds are not provided for a change of mind.



Please email us at info@smilefile.com.au your contact details, the items purchased, the date of purchase and the reason for your return. We will advise how to return the product at that time.

If the products are returned they must be:

  • unused and in original condition and packaging
  • in an undamaged, saleable condition upon return (for those items that weren’t damaged in transit)
  • returned within two weeks of purchase

Where a refund is approved we will arrange the method of payment directly with you.



Financial information including credit cards is used to obtain payment for goods you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by paypal and never touches our system.



All content of the Smilefile website including text, graphics, logos, designs, photographs, product images and interfaces are the property of Smilefile and are protected by Australian and International copyright laws.

You must not reproduce, copy, duplicate, modify, display or distribute any information contained in the Smilefile website.



“Smilefile”, “Schooling achievements & memories all in one place” and “Dowse” are all registered trademarks. The Smilefile text, graphics, logos and images are either trademarks or the copyright of Smilefile. These materials may not be used without our written authorisation.



Deliveries will be made by post/courier instructed by us to the address stipulated in your order.

Once you have placed an order and the order has been paid for, we aim to dispatch your order within 5 working days. Please allow for a few days in transit.

Refer to Delivery and returns



We endeavour to keep our website and prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.



We or our content suppliers may make improvements or changes to our website, the content, or to any of the goods, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.



The parties acknowledge that the maximum aggregate amount which a party may recover in respect of all or any claims is the amount paid for the product.



This agreement will be governed by and construed in accordance with the laws of South Australia and each party submits to the non-exclusive jurisdiction of the courts of or exercising jurisdiction in that State.